Global German Language Support Specialist
hace 2 días
We pride ourselves on delivering exceptional customer experiences at Cross Border Talents. Our remote team based in Greece is seeking a dedicated and enthusiastic German Customer Service Advisor who is passionate about helping others and fluent in German.
Job SummaryThis role involves providing outstanding customer service to German-speaking clients via phone, email, and chat. You will assist customers with inquiries, issues, and product information in a timely and professional manner. Additionally, you will resolve customer complaints and provide appropriate solutions, document and track customer interactions in our CRM system, and collaborate with team members to improve customer service processes and enhance overall customer satisfaction.
Responsibilities- Provide exceptional customer service to German-speaking clients through various communication channels.
- Address customer inquiries, concerns, and product information needs efficiently.
- Resolve customer complaints and offer suitable resolutions.
- Record and track customer interactions in our CRM system for future reference.
- Collaborate with the team to refine customer service procedures and elevate overall customer satisfaction.
- Fluency in German (written and spoken); proficiency in English is a plus.
- Excellent communication and interpersonal skills are essential.
- Prior experience in customer service or a related field is preferred but not mandatory.
- You should possess strong problem-solving abilities and attention to detail.
- Ability to work independently in a remote setting.
- Familiarity with using computers and customer service software.
- A reliable internet connection and a quiet workspace are necessary.
- A competitive salary of €25,000 per annum, commensurate with your experience.
- The flexibility to work from anywhere in Greece.
- Ongoing training and support to help you excel in your role.
- Opportunities for career advancement within Cross Border Talents.
- A supportive and inclusive work environment.
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