Order to Cash Specialist
hace 2 semanas
About the Job
This role requires a professional with strong problem-solving and customer service skills to manage credit practices and provide exceptional customer service.
As a Dispute Resolution Analyst, you will be responsible for handling customer queries and resolving root cause issues in a timely and comprehensive manner.
You will work closely with the collections teams to ensure customer satisfaction and adhere to quality and compliance guidelines.
Responsibilities
- Respond to customer queries and resolve disputes in a timely and comprehensive manner.
- Provide leadership, training, and guidance to outsourced billing and collections teams.
- Communicate effectively (oral and written) to identify and document necessary information.
- Recommend changes in workflows, procedures, and service levels to improve customer satisfaction.
- Support any new initiatives and successful implementation.
Requirements
- Languages: English and Spanish
- Previous experience: within collections/billing/dispute management space
- Strong problem-solving and customer service skills
- Ability to communicate difficult messages to Sales Leadership
- Ability to drive results through virtual and/or cross-functional teams
- Strong sense of accountability and urgency
- Must possess a passion for delivering excellent service
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