Renewals Manager

Sovos is seeking a skilled Renewals Specialist to join our team. As a Renewals Specialist, you will be responsible for managing renewals for SaaS customer accounts, developing internal and external relationships, and implementing industry best practices to enhance the customer experience.

• Develop Internal and External Relationships:
  • Cultivate relationships with key stakeholders within our customers
  • Collaborate with Account Management and Customer Success to build comprehensive account plans
• Implement Renewals Best Practices:
  • Implement industry best practices to enhance the overall customer experience during renewal
• Drive Renewal Upsell Opportunities:
  • Proactively identify and capitalize on renewal upsell opportunities within assigned territories
• Manage Negotiations and Account Issues:
  • Lead negotiations with customers to ensure successful renewals
  • Partner with stakeholders to resolve any account issues impacting renewal
• Provide Operational Excellence:
  • Ensure operational excellence throughout the renewal process
  • Maintain tactical awareness and address any challenges promptly
• Forecasting and Delivery:
  • Maintain predictability in forecasting and delivering against targets
  • Strive to exceed expectations in all aspects of renewal management
• Proficiency in Learning and Adaptation:
  • Demonstrate proficiency in learning new systems
  • Navigate through change effectively and quickly ramp up on new product offerings

• Education:
  • Bachelor's degree in business administration, sales, or related field
• Experience:
  • 2-3 years of experience in renewals management or account management in the software industry, specifically focusing on SaaS solutions and services
  • Proven track record of achieving sales or renewal quotas, particularly for SaaS Renewals
• Skills:
  • Strong negotiation and communication skills
  • Ability to work independently and collaboratively in a fast-paced environment
  • Proficiency with Microsoft Office applications, and Salesforce CRM is a plus
• Customer Focus:
  • Experience advocating for clients while ensuring company policies are upheld
  • Demonstrated ability to build and maintain strong client relationships
• Problem-Solving:
  • Effective at handling difficult situations and resolving issues promptly and effectively
• Stakeholder Management:
  • Experience balancing the needs of multiple stakeholders within tight timelines and resource constraints

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction control compliance, tax reporting and more. The company supports more than 8,000 customers, including half of the Fortune 500, operating in over 70 countries. Its SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout North America, Latin America and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on and.