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hace 2 semanas
**Job Summary:**
We are seeking a highly skilled Senior Systems Engineer to join our team at Quatre Recursos Humanos. As a key member of our technical support team, you will be responsible for providing expert advice and assistance to clients via various channels.
Key Responsibilities:
- Offers expert advice and help to clients over various channels, relating to the use of Thomson Reuters applications.
- Manages resolution processes and assumes ownership of technical queries.
- Ensures that customers are always kept up-to-date about the status of their query by providing effective and accurate follow-up.
- Continuously enhances personal and business competencies, such as product and market knowledge.
- Builds an extensive network throughout the company to facilitate quick and efficient resolution.
- Manages the customer relationship through the use of Siebel CRM.
Requirements:
