Senior Operations Director Argentina
hace 1 semana
We are seeking a highly skilled Senior Operations Director Argentina to lead our operations in Argentina.
About the RoleThe successful candidate will be responsible for overseeing the effective operation, delivery, and local execution of our global operations strategy in Argentina. This includes governing and leading the Argentina Ops team, ensuring the implementation of Operations Stewardship and Bank Wide Operations, and providing a cost-efficient proposition for the country.
You will also be responsible for ensuring the effective execution of the global Target Operating Model for Business Services and agreed transformation programs for Businesses and Functions, in line with entity demands, opportunities, and constraints within the country.
This is an exciting opportunity to join our team as a key leader in Argentina, working closely with our Global Heads of Business Services and Ops Transformation to ensure alignment with our global delivery model.
Main Responsibilities:
- Achieve core customer service standards in line with transformation plans and meet business as usual Service level agreements (SLAs).
- Drive business services' customer journey transformation e.g., digitization to reduce physical paper, process simplification.
To be successful in this role, you will require:
- Employment eligibility to work with HSBC in Argentina.
- Knowledge of HSBC Group structures, values, behaviors, processes and objectives.
- External environment - regulatory, political, competitors.
- Ops/Business Services - functionally, operationally, strategically, & financially.
- Argentina market for managing complex processes & operations.
- Regulations impacting financial service activities.
- Fluent in English and Spanish.
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