Senior IT Support Analyst

hace 4 semanas

Buenos Aires, Buenos Aires C.F., Argentina DEPT A tiempo completo

About the Role

We are seeking a highly skilled and motivated IT Support Specialist to join our team at DEPT. As a key member of our Global IT Team, you will be responsible for providing top-notch technical support to our employees worldwide.

Key Responsibilities

  • Collaborate with the Global IT Team to resolve daily tickets and provide support remotely using Jira Service Management, Slack, email, and video conferencing.
  • Be resourceful with troubleshooting, referencing process documentation, and produce high-quality results minimizing errors and repeated questions.
  • Manage user accounts and permissions across multiple platforms, including Atlassian, Google, Keeper, Slack, and other company tools.
  • General hardware support, password resets, basic troubleshooting, and assist in employee onboarding and offboarding processes.
  • Conduct routine audits with detailed instructions provided by Product Owners and assist with maintaining IT documentation for systems, applications, internal processes, etc.

Requirements

  • Bachelor's degree in Information Technology, Computer Science, or a related field.
  • Approx 3-5 years of experience in IT support or related roles.
  • Strong knowledge of IT software and hardware support, including Atlassian tools such as Jira, Confluence, etc.
  • Okta, Jamf, and InTune experience is a plus.
  • Experience managing and participating in projects, prioritizing tasks, and executing plans on time.
  • General knowledge of both Windows and macOS operating systems, with the ability to navigate the UI and troubleshoot common issues.
  • Experience with SaaS applications like Google Workspace, Office 365, Slack, and other cloud-based software.
  • Self-motivated with excellent communication and interpersonal skills to foster collaboration and teamwork.
  • Confidence to propose IT process optimizations and implement solutions to enhance efficiency.
  • Experience working with culturally diverse teams, with openness to and understanding of cultural differences.
  • Fluency in English, with excellent communication skills (both written and verbal).
  • Strong problem-solving skills and the ability to think analytically in fast-paced environments.
  • Ability to prioritize and manage multiple tasks efficiently.
  • Ability to adapt to rapidly changing technologies and environments.
  • Familiarity with cybersecurity principles and best practices.
  • Ability to document technical processes and create user-friendly guides.
  • Proactive attitude in identifying and resolving technical issues.

What We Offer

  • A dynamic and inclusive work environment with a team of passionate professionals.
  • Premium healthcare through OSDE for the employee and their immediate family members.
  • NUBI prepaid card with a monthly allowance for grocery purchases.
  • Monthly reimbursements for Wi-Fi/electricity expenses.
  • Monthly reimbursements for training/English classes.
  • 100% covered 'Plant Total' membership at Sportclub.
  • A flexible vacation policy.
  • Refreshments are provided in the office all week.
  • A reputation for doing good, with DEPT being a Certified and named 'Agency of the Year' at both The Lovies and The Webby Awards.
  • Awesome clients, with opportunities to work with clients of all sizes and across all industries.
  • The opportunity for possibility, with training, development, and certifications to help you grow and develop your skills.
  • Global annual in which employees come together and donate their skills to support local charities.

About DEPT

DEPT is a pioneering technology and marketing services company that creates integrated end-to-end digital experiences for brands such as Google, KFC, Philips, Audi, Twitch, Patagonia, eBay, and more. Its team of 2,500+ digital specialists across 30+ locations on 5 continents delivers pioneering work on a global scale with a boutique culture.

Diversity, Equity & Inclusion

At DEPT, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives.

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