Cloud Security Solutions Expert

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina Infotree Global Solutions A tiempo completo

Job Title: Cloud Security Solutions Expert - German

About the Role:

We are seeking a highly skilled Cloud Security Solutions Expert - German to join our team at Infotree Global Solutions. As a key member of our SASE team, you will be responsible for enabling our customers' secure environments and acting as their day-to-day technical contact.

Your Key Responsibilities:

  • Ensure customers maximize their return on investment by rapidly implementing and operationalizing our SASE solutions to achieve business and security objectives.
  • Assist customers in implementing SASE solutions and fully integrate these into their security and networking operations.
  • Be the first line of defense in proactively addressing customer needs for technical assistance, coordinating and prioritizing timely resolutions with engineering teams.
  • Serve as a customer advocate in influencing product roadmap and improvements.
  • Coach customers on establishing and managing their Cloud Security Change Management / Governance / Center of Excellence program.
  • Identify risks to customers achieving stated business goals and work with the account team to build a risk mitigation plan or escalate as needed.
  • Develop a comprehensive understanding of typical business challenges faced by customers and common objectives to map features and associated business benefits to address their needs.
  • Be a go-to customer expert on our SASE security solutions and become a subject matter expert over time.
  • Performance metrics include CSAT, Renewal rate, Upsell/Cross-sell lead identification, Reference-ability, Renewal likelihood, Adoption, Consumption, Customer Engagement.

Your Qualifications:

  • BS/MS in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field.
  • Minimum 5 years relevant work experience in pre-sales, post-sales, technical support, consulting, or similar roles.
  • In-depth understanding of networking and security concepts and experience with multi-vendor networking devices such as routers, switches, firewalls, traffic generators, etc.
  • Understanding SASE architecture and value proposition.
  • Enterprise-level designing/troubleshooting experience in Routing Protocols (BGP/OSPF/EIGRP).
  • Expertise with Remote Access VPN solutions, IPSEC, PKI SSL, TCP/IP, Authentication Protocols (SAML, SSO, LDAP, RADIUS, etc.).
  • Knowledge of Linux (including BASH and Python scripting).
  • Proven track record of managing customer escalations, balancing customer expectations, and negotiating successful resolutions.
  • Strong consulting and project management skills.
  • Ability to clearly articulate technical issues to both technical and non-technical audiences, executives, and explain their impact on business both internal and external to the organization.
  • Ability to multi-task and work in a fast-paced environment.
  • Availability to provide after-hours deliverables on a scheduled/non-scheduled basis.
  • Fluent knowledge of German.

About the Salary:

The estimated salary range for this position is $100,000 - $140,000 per year, depending on location and experience.

About Us:

Infotree Global Solutions is a leading provider of cloud security solutions, committed to helping our customers achieve their business and security objectives.

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