API Onboarding Specialist

hace 3 días


Buenos Aires, Buenos Aires C.F., Argentina Hitachi Vantara Corporation A tiempo completo
Job Description:

As a key member of our team, you will be responsible for leading the API onboarding process and ensuring seamless integration of APIs into our ecosystem. You will work closely with API producer teams, architects, engineers, and technical writers to guarantee a smooth and successful API integration.

The ideal candidate will have a proven track record of supporting both internally and externally facing products, with a deep understanding of REST APIs and experience with GraphQL, SOAP, and/or other API types. Additionally, they will have basic knowledge of API gateways, preferably with past experience with Apigee Gateways.

You will also be responsible for managing day-to-day support operations, developing and maintaining support documentation, knowledge base articles, and training materials. Furthermore, you will collaborate closely with engineering, product, and other cross-functional teams to resolve complex issues, advocate for customer needs, and drive product improvements.

Key Responsibilities:
  1. Lead a team of support engineers, fostering a collaborative and high-performing environment.
  2. Manage day-to-day support operations, ensuring timely resolution of customer issues and escalations.
  3. Develop and maintain support documentation, knowledge base articles, and training materials.
  4. Collaborate closely with engineering, product, and other cross-functional teams to resolve complex issues, advocate for customer needs, and drive product improvements.


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