Analyste commercial
hace 1 mes
Nous recherchons un Analyste commercial qualifié, parlant couramment le français, pour participer à des projets d'implémentation de CRM visant à améliorer l'efficacité de nos processus internes et à répondre aux besoins de nos clients. Le poste est à plein temps (9h à 18h), en présentiel dans nos bureaux à Buenos Aires, du lundi au vendredi.
Compétences requises :- Expérience avérée en tant qu'Analyste commercial ou dans un rôle similaire.
- Bonne compréhension des processus d'affaires et des systèmes de gestion de la relation client (CRM).
- Excellente capacité à résoudre des problèmes et à concevoir des solutions efficaces.
- Compétences en documentation de processus, diagrammes de flux et spécifications techniques.
- Maîtrise des outils bureautiques (MS Office) et des logiciels CRM.
- Excellentes compétences en communication et en relations interpersonnelles.
- Capacité d'organisation et gestion du temps exceptionnelles.
- Licence en informatique, administration des affaires, ou autre domaine pertinent.
- Compréhension des besoins commerciaux : Collaborer avec les parties prenantes (marketing, service client, ventes) pour recueillir et analyser les besoins et les problématiques commerciales.
- Conception et documentation des solutions : Créer des schémas, diagrammes de flux et spécifications techniques pour optimiser les systèmes CRM et assurer leur intégration avec d'autres outils existants.
- Implémentation des systèmes : Travailler étroitement avec les équipes techniques pour la mise en œuvre du CRM, en veillant à une connexion efficace avec les processus internes.
- Analyse des données : Évaluer l'efficacité du CRM à travers des analyses de données et proposer des améliorations continues, telles que l'automatisation des workflows, la segmentation des clients, et la production de rapports.
- Formation et support : Former les utilisateurs finaux et fournir un support post-implémentation pour garantir une utilisation optimale du CRM.
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