Post-Sale Process Manager

hace 6 días


Buenos Aires, Buenos Aires C.F., Argentina Assurant, Inc. A tiempo completo

As a Sales Operations Specialist at Assurant, you'll play a critical role in driving business growth by delivering exceptional buyer experiences.

You'll work closely with our buyers and internal partners to onboard buyers, manage post-sales processes, and identify opportunities for process improvement.

Key Accountabilities:

  • Manage the Keeper process – complete orders, work with internal and external partners to facilitate processes, calculate forecasts, and prepare SKUs for fulfillment.
  • Process sales orders, internal orders, and other transactions in Oracle.
  • SUPPORT POST-SALE PROCESSES FOR BUYERS – DEVICE UNLOCK REQUESTS, SHIPPING AND OTHER ACCOUNT MANAGEMENT ACTIVITIES.
  • Integrate new buyers into sales and support processes.
  • Work with internal partners to manage customer-driven inventory requests.
  • Take ownership of process improvement, working with internal teams to drive simplification and quality.
  • Support client supplemental sales platform programs and other special projects as needed.
  • Investigate and troubleshoot system issues and buyer questions related to sales orders.
  • Review and provide approvals for RMA Requests. Collaborate with Quality Team to improve output.
  • Assist internal departments with buyer communication (Shipping, Finance, GDO and Compliance) as needed.
  • Leverage high-quality customer interactions to drive customer loyalty and increased profitability of sales interactions.

Requirements:

  • Strong MS Office skills.
  • Intermediate proficiency in Excel.
  • Effective oral and written communication abilities.
  • Strong planning, organization, and time-management skills with a keen eye for detail.
  • Resilience with the ability to thrive in a rapidly changing environment.
  • Willingness to work extended hours including nights and weekends when required.
  • Experience in a sales support or customer service role.


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