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We are looking for a seasoned Senior Service Desk Engineer to join our remote IT team. As a technical expert, you will be responsible for delivering high-quality support services to our clients, leveraging your extensive knowledge of IT systems and networks.
Your key responsibilities will include providing level 1 and 2 support, responding to calls and tickets, taking on escalations, and documenting all work done. A strong background in technical support and experience working in a multi-tenant environment are essential. We also require someone with excellent communication and interpersonal skills, who can work collaboratively with colleagues and clients to achieve common goals.
Key Responsibilities:- Providing level 1 and 2 support and excellent customer service for all business users and coworkers
- Responding to calls, emails, messages, and tickets promptly and professionally
- Taking on escalations, providing guidance and training to L1 team members
- Effectively troubleshooting IT-related issues related to desktops, systems, and networks in multiple environments
