Customer Support Operations Coordinator
hace 2 semanas
Somewhere is seeking a highly motivated and detail-oriented Customer Support Operations Coordinator to support the day-to-day customer service and administrative operations.
Key Responsibilities- Content Management: Curate and edit website content, including uploading and updating product images, short descriptions, and detailed product information.
- Pricing & Product Updates: Ensure product pricing and descriptions are accurate and consistent across the website (WooPress/WooCommerce), product lists (Google Sheets), and the accounting system (QuickBooks Online).
- Order Confirmation Review: Verify supplier order confirmations for accuracy, including product details, quantities, freight information, shipping addresses, and special instructions.
- Administrative Support: Assist colleagues with various administrative tasks as needed.
- Critical Customer Support: Provide professional and friendly customer service via phone, email, and chat platforms.
- Order Management: Handle customer inquiries by inputting orders, generating quotes, and checking order status.
- Quality Monitoring: Monitor customer service activities and provide feedback to maintain high-quality service.
- Product Inquiries: Refer complex customer questions to the appropriate internal team members.
- Experience: 1-2 years of relevant experience in customer support or administrative roles.
- Tools Proficiency:
- Google Workspace
- WooPress/WooCommerce
- QuickBooks Online
- Google Sheets or other spreadsheet tools
- Language: Fluent in English, with excellent verbal and written communication skills.
- Skillset: Strong attention to detail, organization, and a customer-first mindset.
This role offers an excellent opportunity to grow with a business that prioritizes customer service and excellence. The salary for this position is approximately $45,000 - $55,000 per year, depending on qualifications and experience.
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Customer Support Operations Specialist
hace 4 semanas
Salta, Salta, Argentina Somewhere A tiempo completoCustomer Support Operations SpecialistWe are seeking a detail-oriented and organized Customer Support Operations Specialist to join our team at Somewhere. As a key member of our customer service team, you will be responsible for ensuring the highest level of customer satisfaction by providing prompt and professional support.Main Responsibilities:Content...
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Customer Support Specialist
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Senior Marketing Strategist
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hace 1 mes
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