Customer Support Operations Coordinator

hace 2 semanas


Salta, Salta, Argentina Somewhere A tiempo completo

Somewhere is seeking a highly motivated and detail-oriented Customer Support Operations Coordinator to support the day-to-day customer service and administrative operations.

Key Responsibilities
  • Content Management: Curate and edit website content, including uploading and updating product images, short descriptions, and detailed product information.
  • Pricing & Product Updates: Ensure product pricing and descriptions are accurate and consistent across the website (WooPress/WooCommerce), product lists (Google Sheets), and the accounting system (QuickBooks Online).
  • Order Confirmation Review: Verify supplier order confirmations for accuracy, including product details, quantities, freight information, shipping addresses, and special instructions.
  • Administrative Support: Assist colleagues with various administrative tasks as needed.
  • Critical Customer Support: Provide professional and friendly customer service via phone, email, and chat platforms.
  • Order Management: Handle customer inquiries by inputting orders, generating quotes, and checking order status.
  • Quality Monitoring: Monitor customer service activities and provide feedback to maintain high-quality service.
  • Product Inquiries: Refer complex customer questions to the appropriate internal team members.
Requirements
  • Experience: 1-2 years of relevant experience in customer support or administrative roles.
  • Tools Proficiency:
    • Google Workspace
    • WooPress/WooCommerce
    • QuickBooks Online
    • Google Sheets or other spreadsheet tools
  • Language: Fluent in English, with excellent verbal and written communication skills.
  • Skillset: Strong attention to detail, organization, and a customer-first mindset.

This role offers an excellent opportunity to grow with a business that prioritizes customer service and excellence. The salary for this position is approximately $45,000 - $55,000 per year, depending on qualifications and experience.



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