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Sopra Banking Software SA Incident Management Team Lead
hace 2 semanas
Sopra Banking Software SA is a trusted partner of over 1,500 financial institutions worldwide, offering a cloud-based platform that enables clients to digitize their operations. We are seeking a highly skilled and experienced Sopra Banking Software SA Incident Management Team Lead to join our team.
This role requires a strong understanding of ITIL Incident Management methodologies, as well as experience working with ITSM tools such as ServiceNow or Jira ITSM. You should have excellent leadership and collaboration skills, as well as the ability to work effectively with cross-functional teams.
- Key Responsibilities:
- Lead the Incident Management team, ensuring effective incident response and resolution;
- Develop and maintain reporting frameworks to measure incident resolution performance and identify areas of improvement;
- Collaborate with service desk teams, process managers, and senior IT management to drive continuous service improvement initiatives;
- Present and promote the Incident Management process to internal teams and customers, ensuring alignment and awareness;
- Foster strong relationships with customers and stakeholders, demonstrating empathy and professionalism during incidents;
