Junior IT Support Specialist

hace 3 semanas


Buenos Aires, Argentina Libertex Group A tiempo completo
Job Overview

As a Junior Service Administrator at the Libertex Group, you will play a vital role in supporting the company's IT infrastructure and ensuring seamless operations. Your primary responsibilities will include:

  • Preparing and supporting workplaces in offices and remotely
  • Participating in office repair and new office opening projects
  • Handling IT incidents, escalating when necessary
  • Providing IT support through multiple communication channels with a focus on VIP consumers
  • Maintaining up-to-date documentation and creating SOPs
  • Collaborating with service providers and reporting progress in Service Desk system
  • Installing, recovering, and providing consultancy for software
  • Delivering local IT support, resolving incidents, and reporting progress to end users
  • Installing, configuring, and maintaining systems hardware and infrastructure (400+ PCs) across Windows 10/11, Chrome OS, and MacOS
  • Supporting Citrix workplaces and maintaining hardware equipment inventory
  • Performing hardware and software upgrades and troubleshooting
  • Supporting video conferencing tools (Zoom, Google Meet)
  • Liaising with hardware vendors and ensuring quality of services provided
  • Writing user manuals for internal employees and supporting LAN and VoIP systems
Requirements

To be successful in this role, you will need to possess:

  • Excellent knowledge of PC/laptop components and assembly
  • Proficient in diagnosing, maintaining, and troubleshooting hardware and office equipment
  • Experienced Windows and Mac OS administrator
  • Skilled in maintaining office IT infrastructure, wireless network, and structured cable systems
  • Strong interpersonal and communication skills, with a demonstrated customer focus
  • Strong analytical and problem-solving skills
  • Knowledge of IT infrastructure and support processes, Apple Mac and iOS expertise
  • Change-oriented with a strong track record in current and emerging technologies
Benefits

As a member of the Libertex Group team, you will enjoy:

  • 21 working days annual leave
  • Udemy Business unlimited membership
  • Corporate events and team building activities
  • Professional and personal development opportunities in a fast-growing environment

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