Junior IT Support Specialist
hace 3 semanas
As a Junior Service Administrator at the Libertex Group, you will play a vital role in supporting the company's IT infrastructure and ensuring seamless operations. Your primary responsibilities will include:
- Preparing and supporting workplaces in offices and remotely
- Participating in office repair and new office opening projects
- Handling IT incidents, escalating when necessary
- Providing IT support through multiple communication channels with a focus on VIP consumers
- Maintaining up-to-date documentation and creating SOPs
- Collaborating with service providers and reporting progress in Service Desk system
- Installing, recovering, and providing consultancy for software
- Delivering local IT support, resolving incidents, and reporting progress to end users
- Installing, configuring, and maintaining systems hardware and infrastructure (400+ PCs) across Windows 10/11, Chrome OS, and MacOS
- Supporting Citrix workplaces and maintaining hardware equipment inventory
- Performing hardware and software upgrades and troubleshooting
- Supporting video conferencing tools (Zoom, Google Meet)
- Liaising with hardware vendors and ensuring quality of services provided
- Writing user manuals for internal employees and supporting LAN and VoIP systems
To be successful in this role, you will need to possess:
- Excellent knowledge of PC/laptop components and assembly
- Proficient in diagnosing, maintaining, and troubleshooting hardware and office equipment
- Experienced Windows and Mac OS administrator
- Skilled in maintaining office IT infrastructure, wireless network, and structured cable systems
- Strong interpersonal and communication skills, with a demonstrated customer focus
- Strong analytical and problem-solving skills
- Knowledge of IT infrastructure and support processes, Apple Mac and iOS expertise
- Change-oriented with a strong track record in current and emerging technologies
As a member of the Libertex Group team, you will enjoy:
- 21 working days annual leave
- Udemy Business unlimited membership
- Corporate events and team building activities
- Professional and personal development opportunities in a fast-growing environment
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