Technical Operations Lead

hace 1 día


Buenos Aires, Buenos Aires C.F., Argentina Web: A tiempo completo

Job Description:

As a Technical Operations Lead, you will be responsible for ensuring the smooth operation of our complex solutions and their successful deployment to user communities. You will work closely with senior business partners to gain an in-depth understanding of key business processes, products, and services.

Main Responsibilities:

  • Develop and deploy Incident & Problem Management processes that ensure service reliability and consistency.
  • Champion Incident & Problem Management, actively improving and optimizing processes.
  • Maintain the integrity of all systems and services through adherence to processes and effective identification, management, and communication of Risk.
  • Support and manage change to Service, Configuration Items, Suppliers, and associated documentation.

Requirements:
  • A strong Service Management background - particularly relating to Incident & Problem Management, but with in-depth knowledge and experience of Change, Release, Service Transition, and Knowledge Management.
  • A good understanding of delivery methodologies - Waterfall, Agile, Scrum, Kanban.
  • The ability to negotiate across both technical and non-technical departments.
  • Exceptional experience in customer-facing roles.
  • Extensive experience working virtually in a globally dispersed team.
  • Strong communication and influencing skills with the ability to communicate complex technical information to all stakeholders.


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