Technical Issue Resolution Specialist

Tetra Pak is seeking a highly skilled and experienced Technical Issue Resolution Specialist to join our team. As a key member of our global support organization, you will be responsible for leading the resolution and containment of complex technical issues related to our products and services.

• Own the plan and process to immediately contain complex issues and accidents/incidents by utilizing all available resources.
• Prevent expansion of issues by deploying available solutions or driving the creation of new solutions.
• Drive relevant forums to update stakeholders and participate when required.
• Collaborate with cross-functional teams to address and resolve issues in a timely manner.
• Secure structured and regular communication to stakeholders and customers during issue resolution progress.
• Identify trends and patterns in customer feedback and issue reports to drive continuous improvement initiatives.
• Lead collection and consolidation of high-quality, relevant documentation for proper closing of technical issues.
• Maintain a good understanding of the accidents/incidents process and support when needed.
• Participate in the review of customer experience issue resolution in the geography.
• Create and share lessons learned and best practices in the market area from analyzed top issues.

• Experience in issue resolution and technical support.
• Good technical understanding and advanced knowledge in problem-solving methodology (PSM).
• Knowledge of root cause analysis and project management.
• Fluency in English and ability to work independently with diverse teams.
• Assertiveness to work calmly under pressure and stakeholder management skills.

Tetra Pak is a global leader in food processing and packaging solutions, dedicated to making food safe and available everywhere. We are committed to sustainability, innovation, and creating value for our customers and stakeholders.

• A variety of exciting challenges with ample opportunities for development and training in a truly global landscape.
• A culture that pioneers a spirit of innovation where our industry experts drive visible results.
• An equal opportunity employment experience that values diversity and inclusion.
• Market competitive compensation and benefits with flexible working arrangements.