Order to Cash Operations Manager

hace 3 días


Buenos Aires, Buenos Aires C.F., Argentina NCR Atleos A tiempo completo
About NCR Atleos

NCR Atleos is a global leader in expanding financial access. Our 20,000 employees optimize the branch experience, improve operational efficiency, and maximize self-service availability for financial institutions and retailers worldwide.

Job Description

The Credit Practice Analyst will play a key role in ensuring accurate and timely management of the credit practices within our accounting function.

Key Responsibilities
  1. Ensure customer queries/disputes are handled in a timely manner and in accordance with company policy and procedures.
  2. Engage across all areas of order to cash, including order management and billing, and work closely with collections teams for designated Line of Business (LoB).
  3. Develop a deep understanding of all aspects of order to cash.
  4. Communicate effectively with customers and collectors to ensure timely and comprehensive issue resolution.
  5. Lead, train, and guide outsourced billing and collections teams to facilitate timely dispute resolution.
  6. Collaborate with cross-functional teams to identify and resolve root cause issues.
  7. Adhere to quality and compliance guidelines.
Requirements
  • Languages: English and Spanish
  • Previous experience within collections/billing/dispute management space
  • Strong problem-solving and customer service skills
  • Ability to communicate complex messages to stakeholders
  • Ability to drive results through collaboration with cross-functional teams
  • Strong sense of accountability and urgency
  • Passion for delivering exceptional service and resolving customer complaints
  • Ability to work collaboratively with diverse team members

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