Analista de Customer Care Sr.

hace 2 semanas


Buenos Aires, Buenos Aires C.F., Argentina Blue Star Group A tiempo completo

Buscamos al mejor profesional para unirnos como Analista de Customer Care Sr. en nuestro equipo.

En Blue Star Group, nos apasiona conectarse con nuestra comunidad de clientes y crear experiencias positivas en nuestras marcas.

En este rol, serás responsable de:

  • Adaptar y estandarizar propuestas para campañas y eventos de nuestras tiendas.
  • Armar informes estadísticos para mejorar la satisfacción del cliente.
  • Realizar diagnósticos semanales con indicadores de comentarios y NPS.
  • Reportar para mejorar la productividad del área y la satisfacción del cliente.

Requisitos:

  • Experiencia en atención al cliente - mínimo 12 meses.
  • Nociones básicas de estadísticas y análisis de datos.
  • Conocimiento de metodologías ágiles.
  • Excelente conocimiento de paquete Office (Excel avanzado).
  • Herramientas Zendesk, Botmaker o similares y Conocimiento de paquete Office (Excel básico).

Ofrecemos:

  • Participar en una compañía en constante expansión.
  • Compartir conocimiento y oportunidades de aprendizaje y desarrollo profesional.
  • Formar parte de una comunidad que nos inspira a ir por más.
  • Un excelente clima de trabajo en un entorno de libertad e igualdad.

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