Business System Developer Support Specialist
hace 3 semanas
**Job Summary**
To investigate and diagnose incidents assigned to the development area in order to restore service as soon as possible.
**Job Description**
As a Technical Support Specialist for Business Systems at ESET, you will be responsible for resolving incidents within specified Service Level Agreements/Operational Level Agreements. This will involve escalating unresolved incidents to the next level of support (Developers) and liaising between commercial support and development.
**Key Responsibilities**
- Resolve incidents within specified Service Level Agreements/Operational Level Agreements.
- Escalate unresolved incidents to the next level of support (Developers).
- Liaise between commercial support and development.
- Identify problems and investigate their root cause.
- Investigate and diagnose all incidents and requests.
- Verify resolution with the requesting party.
- Create and submit knowledge articles.
- Track incidents from start to finish.
- Solve known incidents and problems.
**Requirements**
**Education**
A student of Information Systems or related areas is preferred.
**Experience**
At least 1 year of working experience as a support engineer or developer is preferred.
**Knowledge**
Familiarity with HTML, XHTML, CSS, XML, PHP, and JavaScript is preferred.
Familiarity with functional and technical analysis, including running queries/SQLs to perform analysis, confirm hypotheses, and identify behavioral patterns is preferred.
Familiarity with monitoring and ticket management tools is preferred.
**Language**
English: intermediate level is required.
**Personal Characteristics**
Team work, organization, initiative, and communication skills are essential.
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