Business System Developer Support Specialist

hace 3 semanas


Buenos Aires, Argentina ESET A tiempo completo

**Job Summary**

To investigate and diagnose incidents assigned to the development area in order to restore service as soon as possible.

**Job Description**

As a Technical Support Specialist for Business Systems at ESET, you will be responsible for resolving incidents within specified Service Level Agreements/Operational Level Agreements. This will involve escalating unresolved incidents to the next level of support (Developers) and liaising between commercial support and development.

**Key Responsibilities**

  • Resolve incidents within specified Service Level Agreements/Operational Level Agreements.
  • Escalate unresolved incidents to the next level of support (Developers).
  • Liaise between commercial support and development.
  • Identify problems and investigate their root cause.
  • Investigate and diagnose all incidents and requests.
  • Verify resolution with the requesting party.
  • Create and submit knowledge articles.
  • Track incidents from start to finish.
  • Solve known incidents and problems.

**Requirements**

**Education**

A student of Information Systems or related areas is preferred.

**Experience**

At least 1 year of working experience as a support engineer or developer is preferred.

**Knowledge**

Familiarity with HTML, XHTML, CSS, XML, PHP, and JavaScript is preferred.

Familiarity with functional and technical analysis, including running queries/SQLs to perform analysis, confirm hypotheses, and identify behavioral patterns is preferred.

Familiarity with monitoring and ticket management tools is preferred.

**Language**

English: intermediate level is required.

**Personal Characteristics**

Team work, organization, initiative, and communication skills are essential.



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