Order Management Specialist
hace 4 semanas
Customer Service Executive - Order Fulfillment
At Joseph Joseph, we strive to deliver exceptional customer experiences through our Order Management team. As a key member of this team, you will be responsible for ensuring seamless order processing and customer satisfaction.
Key Responsibilities:
- Process sales orders accurately and efficiently, adhering to customer-specific requirements and company processes.
- Collaborate with cross-functional teams, including Finance, Supply Planning, and Logistics, to ensure timely and accurate order fulfillment.
- Develop and maintain strong relationships with customers, providing proactive communication and issue resolution.
- Support the development and onboarding of new customers, ensuring a smooth transition and excellent customer experience.
- Monitor and analyze order data to identify trends and areas for process improvement.
Requirements:
- Proven experience in customer service or order management, with a focus on B2B customers.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
- Proficiency in Microsoft Office applications, particularly Excel, and experience with ERP systems such as SAP.
- Able to work accurately and efficiently, with a focus on meeting deadlines and delivering high-quality results.
What We Offer:
- Competitive salary and holiday allowance.
- Company performance-related bonus.
- Pension contribution.
- Exclusive staff discount.
- 24/7 healthcare appointment support.
- Hybrid working arrangement, with 3 days in the office and 2 days working from home.
- External private employee wellbeing support.
- Access to Perkbox.
- Volunteer days.
- Team Recognition scheme.
- Training and Development opportunities.
- Holiday carry-over scheme.
- Season-ticket travel loan.
- Cycle to work scheme.
- Holiday trading (buy/sell) and extra holiday days for long service.
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