Order Management Specialist

hace 4 semanas


Buenos Aires, Buenos Aires C.F., Argentina Joseph Joseph A tiempo completo

Customer Service Executive - Order Fulfillment

At Joseph Joseph, we strive to deliver exceptional customer experiences through our Order Management team. As a key member of this team, you will be responsible for ensuring seamless order processing and customer satisfaction.

Key Responsibilities:

  • Process sales orders accurately and efficiently, adhering to customer-specific requirements and company processes.
  • Collaborate with cross-functional teams, including Finance, Supply Planning, and Logistics, to ensure timely and accurate order fulfillment.
  • Develop and maintain strong relationships with customers, providing proactive communication and issue resolution.
  • Support the development and onboarding of new customers, ensuring a smooth transition and excellent customer experience.
  • Monitor and analyze order data to identify trends and areas for process improvement.

Requirements:

  • Proven experience in customer service or order management, with a focus on B2B customers.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
  • Proficiency in Microsoft Office applications, particularly Excel, and experience with ERP systems such as SAP.
  • Able to work accurately and efficiently, with a focus on meeting deadlines and delivering high-quality results.

What We Offer:

  • Competitive salary and holiday allowance.
  • Company performance-related bonus.
  • Pension contribution.
  • Exclusive staff discount.
  • 24/7 healthcare appointment support.
  • Hybrid working arrangement, with 3 days in the office and 2 days working from home.
  • External private employee wellbeing support.
  • Access to Perkbox.
  • Volunteer days.
  • Team Recognition scheme.
  • Training and Development opportunities.
  • Holiday carry-over scheme.
  • Season-ticket travel loan.
  • Cycle to work scheme.
  • Holiday trading (buy/sell) and extra holiday days for long service.


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