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Technical Support Specialist
hace 2 semanas
We are seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional technical support via various channels including calls, chats, and emails. You will assume ownership of technical issues reported by our customers and triage them as needed. Your primary goal is to resolve support inquiries of varying difficulties while maintaining working knowledge of our clients' products and services.
Key Responsibilities:
- Provide technical support via multiple channels
- Assume ownership of customer issues and resolve them efficiently
- Maintain up-to-date knowledge of client products and services
- Work collaboratively with other teams to ensure seamless customer experience
Requirements:
- Excellent English communication skills (C1 level or higher)
- 1-2 years of experience in tech support or a similar role
- Strong familiarity with CRMs and ticketing systems
- Hands-on experience with Windows and Linux operating systems
- Strong troubleshooting and problem-solving skills
Why Choose Us:
At SupportYourApp Inc., we offer a dynamic work environment that fosters growth and development. Our flexible schedule allows you to maintain a healthy work-life balance. We believe in investing in our employees' skills and provide opportunities for training and professional development. Join our team today and take the first step towards an exciting career in technical support