Director of Project Delivery Excellence

hace 5 días


Rosario, Santa Fe, Argentina Verint Systems, Inc. A tiempo completo

About Us

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Verint Systems, Inc. is a leading provider of customer engagement solutions. Our mission is to help organizations deliver exceptional customer experiences and improve workforce productivity. We achieve this through our innovative CX Automation solutions, which enable businesses to streamline operations, enhance customer interactions, and drive revenue growth.

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About the Job

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The Director, Client Delivery Experience will be responsible for leading the Verint Project Management Office (PMO). This role will require the individual to develop and implement strategies to enhance project delivery and operational efficiency. The ideal candidate will have a proven track record of driving project execution excellence, ensuring best-in-class project management practices, and proactively managing and resolving escalations.

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Main Responsibilities

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• Develop and implement the vision, strategy, and governance framework for the PMO to enhance project delivery and operational efficiency.
• Establish and execute project management delivery methodologies, standards, and best practices across all professional services engagements to ensure consistent, high-quality business solutions that exceed customer expectations.
• Oversee the execution of complex, high-value projects and programs, ensuring they are delivered on time, within scope, and within budget.
• Lead, manage, and motivate the Services PMO team, fostering a high-performance culture with a strong focus on problem-solving and customer advocacy.
• Serve as a strategic advisor to internal and external stakeholders, ensuring alignment between project execution and business objectives.

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Requirements

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• Bachelor's degree or equivalent work experience required.
• Minimum of 8 years demonstrated leadership experience with proven success in performance management and professional services team development.
• Strong business acumen with a consulting mindset and ability to align project execution with strategic goals.
• Exceptional interpersonal, oral, and written communication skills to engage both technical and business audiences.
• Strong relationship-building skills with the ability to influence and collaborate at all levels, including C-suite executives.
• Ability to work effectively across organizational, functional, and geographic boundaries to solve problems, share information, and drive results.



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