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Senior IT Support Team Lead

hace 1 semana

San Carlos de Bariloche, Río Negro, Argentina Agileengine A tiempo completo

**About AgileEngine**

We are a leading custom software solutions provider, ranked among the top dev shops according to Clutch and one of the Inc. 5000 fastest-growing companies in the US. Our award-winning projects help transform businesses across various industries.

**Job Description**

As a seasoned **Project Manager**, you will lead a team of Jr./Mid-Level IT Support Engineers operating in a 24/7 environment. Your responsibilities will include:

  • Scheduling and Coverage: Ensure proper team scheduling and coverage to maintain continuous support.
  • KPIs and SLAs: Track key performance indicators and service level agreements, providing regular performance reports and insights.
  • Escalation Point: Act as the main escalation point for high-priority issues affecting platform stability and performance.

**Required Skills and Qualifications**

  • 4+ years of experience in Project Manager roles
  • Proven experience managing IT support teams in a 24/7 environment
  • Strong knowledge of incident management, ticketing systems (e.g., Jira), and escalation processes
  • Excellent organizational and team leadership skills
  • Upper-Intermediate English level

**Benefits**

  • Professional growth opportunities through mentorship, TechTalks, and personalized growth roadmaps
  • Competitive compensation and budgets for education, fitness, and team activities
  • A selection of exciting projects with modern solutions development and top-tier clients
  • Flextime options for an optimal work-life balance