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The Leadership and Motivation Specialist will lead a team of Customer Care Professionals, focusing on delivering world-class customer service. This role requires strong leadership and motivational skills.
Key Accountabilities- Identify opportunities for process improvement.
- Deliver coaching and feedback to team members.
- Design and implement recognition and reward programs.
- Drive team development and growth initiatives.
- Evaluate and enhance staff performance.
- Recruit and develop new team members.
- Facilitate regular team meetings and provide ongoing training.
- Proficient written and spoken English language skills.
- Data analysis and project management knowledge is beneficial.
- Strong analytical skills to interpret data.
- Comprehensive knowledge of Customer Service and Card Operations best practices.
- Superb interpersonal and communication skills.
- Excellent organizational, planning, and time management skills.
- A proven track record of successful leadership and motivation.
