Empleos actuales relacionados con Bilingual Interpreting Coordinator - Córdoba, Córdoba - Recruitment Delsurtranslations-Pampa Talents

We are dedicated to facilitating communication that flows freely and unites people within businesses, institutions, and organizations, regardless of any communication obstacles.

Our company helps businesses and organizations deliver quality language access services to their consumers. We achieve this through premium language services that make it easier for people to exchange knowledge and ideas in more than 200 languages – either in person or through digital media.

We are seeking a skilled interpreter scheduler to join our team.

The scheduler will be responsible for handling client calls, scheduling appointments, and ensuring timely project assignment. They should be able to receive requests, analyze them to determine the best workflow, and choose suitable suppliers within budget and high standards.

They will also follow up on tasks, troubleshoot inconveniences, track and analyze project performance, providing updates to supervisors or other team leads as necessary.

This position requires critical thinking, active team membership, multi-tasking, and prioritizing duties efficiently. Candidates should also have the ability to suggest and implement better practices to work more efficiently and meet customers' needs.

Duties and Responsibilities:

• Answer incoming calls to triage and schedule appointments for clients based on approved protocols.
• Intake client demographic information to register them in proprietary software.
• Answer client questions about appointments and communicate information accurately.
• Make outgoing calls to clients and interpreters who missed or cancelled appointments and reschedule as needed.
• Excellent communication with other schedulers to ensure timely call returns and frequent voicemail checks.
• Confirm schedules with interpreters day prior and send details via email.
• Ensure cancelled appointments are communicated by phone and email to all involved parties.

Tasks:

• Manage interpretation service requests, providing exemplary customer service over the phone and via email.
• Manage subcontractor interpreter communication and relationships professionally.
• Negotiate rates according to requirements.
• Ensure timely client request assignment, within budget, and to high standards.
• Enter data when needed, creating and maintaining comprehensive project documentation.

Requirements:

• Advanced bilingual English level, both written and spoken.
• Previous experience in the interpretation industry.
• Proficient in Microsoft Office (Word, Excel, Outlook, MS Teams, One Note).
• Full-time availability from Monday to Friday, 10am to 6pm PST.
• Located in Argentina.
• At least 25 years old.

Tools / Qualifications:

• Analytical and problem-solving skills.
• Active listening skills.
• Advanced written and oral English level.
• Tech proficiency.

Experience / Profile:

• Interpretation.
• Customer care.
• Project management.
• Team player.

Benefits:

• Fully remote position.
• Excellent working conditions.
• Federal US holidays.
• PTOs (vacation time).
• SanCor health care coverage.
• USD payment.