Technical Customer Support Specialist for German and English Markets

hace 1 semana


Buenos Aires, Buenos Aires C.F., Argentina Cross Border Talents A tiempo completo

Job Overview:

Cross Border Talents is seeking a dedicated Technical Customer Support Representative (Tier 2) fluent in German and English to provide urgent and critical technical support. This role requires candidates with a minimum of 1 year of technical experience.

Key Responsibilities:

  • Provide technical support to customers via phone, email, and chat
  • Troubleshoot and resolve technical issues efficiently
  • Document customer interactions and maintain detailed records of support cases
  • Collaborate with team members to improve processes and enhance customer satisfaction

Requirements:

  • Fluency in both German and English (written and spoken)
  • Minimum of 1 year of technical support experience
  • Strong problem-solving skills and technical knowledge
  • Excellent communication and interpersonal abilities

What We Offer:

  • A competitive base salary of approximately €25,000 per year (dependent on experience)
  • Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
  • Additional payment for night hours work as per approved company program
  • Bonus for important life events for the amount of 500 BGN
  • Medical plan: comprehensive health and dental care
  • Life insurance
  • Multisport Card (co-financed by the employer)
  • Discounts on various goods and services

Relocation Package:

  • Reimbursement of travel expenses up to 490 BGN after 6 months from your start date in the company, provided there is no pre-notice (travel documents need to be presented e-ticket and invoice)
  • Advance in salary of 1056 BGN net available upon request of the employee (will be transferred to bank account within 5 working days)


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