Technical Customer Support Specialist for German and English Markets
hace 1 semana
Job Overview:
Cross Border Talents is seeking a dedicated Technical Customer Support Representative (Tier 2) fluent in German and English to provide urgent and critical technical support. This role requires candidates with a minimum of 1 year of technical experience.
Key Responsibilities:
- Provide technical support to customers via phone, email, and chat
- Troubleshoot and resolve technical issues efficiently
- Document customer interactions and maintain detailed records of support cases
- Collaborate with team members to improve processes and enhance customer satisfaction
Requirements:
- Fluency in both German and English (written and spoken)
- Minimum of 1 year of technical support experience
- Strong problem-solving skills and technical knowledge
- Excellent communication and interpersonal abilities
What We Offer:
- A competitive base salary of approximately €25,000 per year (dependent on experience)
- Monthly transportation/internet allowance of 50 BGN net paid in addition to the base salary
- Additional payment for night hours work as per approved company program
- Bonus for important life events for the amount of 500 BGN
- Medical plan: comprehensive health and dental care
- Life insurance
- Multisport Card (co-financed by the employer)
- Discounts on various goods and services
Relocation Package:
- Reimbursement of travel expenses up to 490 BGN after 6 months from your start date in the company, provided there is no pre-notice (travel documents need to be presented e-ticket and invoice)
- Advance in salary of 1056 BGN net available upon request of the employee (will be transferred to bank account within 5 working days)
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