Senior Applications Engineer, M365 Productivity Specialist
hace 6 días
We are seeking a highly skilled Senior Applications Engineer, M365 Productivity Specialist to join our team at Baker & McKenzie Rechtsanwaltsgesellschaft mbH. As a key member of our IT department, you will be responsible for supporting, managing, and enhancing a portfolio of application products that support daily operations.
Key Responsibilities- Technical Support: Provide technical and functional support to the business, acting as an escalation point to resolve urgent and/or complex issues for all applications in the relevant portfolio.
- Incident Management: Take ownership of incidents or problems assigned and see these through to completion on a timely basis.
- Performance Monitoring: Monitor the performance of enterprise applications, ensuring continuous improvement, responsiveness, accountability, and seamless effective service for the business through analysis of the incidents.
- Project Assistance: Assist the Product Manager with the analysis of applications/solutions and project-related tasks.
- Standardization and Rationalization: Assist with the development of standardization and rationalization plans ensuring the products meet the changing needs of the business through the lifecycle of the product.
- Proactive Maintenance: Assist with the proactive maintenance of systems by planning and adopting upgrades in a timely manner.
- Project Participation: In alignment with Firm priorities, participate in projects for enhancements and changes necessary to meet changing business requirements for their managed products.
- Documentation and Training: Assist with the development and maintenance of all relevant system, CI, CMDB, and 1st/2nd line documentation. Assist in providing the relevant training to Service Desk and On-site Teams.
- Professional Development: Maintain and improve professional and technical knowledge and keep abreast of innovation and changes relevant to the portfolio.
- Vendor Relationships: Maintain existing relationships with technology vendors within the product portfolio.
- Team Collaboration: Contribute to team effort through communication, cooperation, and coordination with other IT teams including the Packaging teams on application deployment, the Security team to certify the solutions/products meet our security requirements, and the Technical Change Team for submissions of RFC's via the ITSM process.
- Licensing and Governance: Understand how the business uses the applications in the portfolio, monitoring licensing numbers and ensuring they are being used efficiently. Oversee the implementation and ongoing maintenance of effective system governance, compliance, and business continuity procedures for managed products in accordance with ISMS Policies.
- IT Support Experience: Strong experience in IT support.
- IT Trends Awareness: Reasonable awareness of and interest in IT trends relevant to the application portfolio.
- Troubleshooting Experience: Exposure to troubleshooting client-server, web-based technologies, and applications.
- Application Upgrades: Experience in application upgrades and support pack application.
- Portfolio Knowledge: Knowledge of and experience in the specific portfolio is considered a strong plus.
- Relationship Building: Ability to build and maintain trusted relationships and open two-way communication.
- Teamwork: Ability to work independently and as a cohesive member of a team.
- Task Management: Ability to effectively manage multiple tasks concurrently.
- Learning Ability: Ability to learn new skills in a short period of time.
- Analytical Skills: Excellent analytical ability.
- Communication Skills: Understanding the importance of teamwork both within the team and the wider IT team. Ability to translate functional issues and questions into application solutions. Communication skills - demonstrated ability to communicate professionally in business language, in both oral and written formats (English).
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