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Success Strategy and Analytics Lead

hace 1 semana

Buenos Aires, Buenos Aires C.F., Argentina Cognizant A tiempo completo

About the Position: We're seeking a skilled Customer Success Business Analyst to manage our customer success platform, optimize data, and drive key analytics to ensure our customers are successful and our business goals are met.

Main Responsibilities:

  1. Manage internal data ingestion, data mapping, and transformation to ensure seamless data flow and minimize errors.
  2. Develop and deliver insightful reports and dashboards in various platforms, providing actionable insights to support business decision-making.
  3. Collaborate with the Renewal team to develop, review, and implement strategies to improve renewal rates, driving revenue growth and customer satisfaction.
  4. Communicate effectively with stakeholders, explaining complex technical information clearly and concisely.

Necessary Skills and Experience:

  • Advanced level of English for effective communication.
  • More than 4 years of experience in customer success operations, with a strong understanding of data integration and management principles.
  • Proficiency with data visualization and reporting tools, as well as experience with workflow automation and campaign management.
  • Excellent written and communication skills, with the ability to explain complex technical information clearly and concisely.
  • Experience creating enablement materials and presenting information to groups, with a focus on training and process improvement.

About Us:

  • We look for people who contribute new ideas and experience a dynamic and growing environment.
  • We create conditions for everyone to thrive, promoting an inclusive culture where we value different perspectives.
  • A highly competitive salary and great benefits package, including OSDE for employees and their primary family group.