Career Opportunities for Multilingual Support Specialists
hace 1 semana
We are seeking highly skilled and multilingual professionals to join our team as Contact Center Agents. Based in Greece, you will have the opportunity to work with an ambitious and flexible company, assisting customers with their questions and experiencing the unique culture of this beautiful country.
Company OverviewThe second-largest energy producer and supplier in the Belgian market is looking for dedicated individuals to handle inbound calls related to marketing and loyalty campaigns. As a Contact Center Agent, you will play a crucial role in providing exceptional customer service, guiding customers through signing contracts, and managing general sales queries.
Your primary responsibilities will include comparing energy tariffs, helping complete contract details, and answering general sales questions. You will also manage online chat and email to assist new customers, handle calls from recently moved clients, and update their information. Outbound calls may be necessary to follow up on incomplete contracts, and some administrative tasks will be required to update client information.
Job Description- Manage inbound calls to help customers sign contracts.
- Compare energy tariffs and assist with contract completion.
- Answer general sales questions and redirect customer care inquiries.
- Manage online chat and email to assist new customers.
- Handle calls from recently moved clients and update their information.
- Follow up on incomplete contracts and perform administrative tasks.
- Secondary education required.
- Prior contact center experience is an asset.
- Proficiency level of Dutch and French (excellent writing skills needed for chat tasks), and a good command of English.
- PC proficiency, good writing abilities, empathy, self-confidence, flexibility, and a proactive attitude.
- Paid training
- Fun, people-oriented call center
- A competitive market-based basic salary of €40,000 per annum
- Growth opportunities
- Relocation package
This is a remote position based in Greece, offering the perfect blend of work-life balance and cultural immersion.
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