Designation Manager
hace 1 semana
We are seeking a skilled and experienced Designation Manager to join our team at JD Sports.
The successful candidate will be responsible for assisting the Retail Management team in the day-to-day running of our stores within a specific area.
The role will involve taking ownership of various duties while ensuring that the stores' KPIs are achieved. In the manager's absence, the Designation Manager will be the first point of contact, motivating the workforce to drive sales and provide exceptional customer service while exceeding targets and maintaining business standards.
Key Responsibilities:
- Customer Service: Ensure customers receive considerate and responsible service throughout their visit.
- Deal with inquiries and complaints resolving the issue at the earliest opportunity in a professional manner.
- Ensure personal appearance and standard of dress for the internal team is in line with company guidelines.
- Understand the Customer Service measuring programme and Customer Satisfaction Surveys.
Sales:
- Ensure targets are achieved and, where possible, exceeded.
- Understand and interpret relevant Oracle reports.
- Utilise in-store devices to drive sales and ensure team members are using them at every opportunity.
- Confidently use the store's dashboard to analyse Footfall, ATV, and Conversion.
Training & Development:
- Develop internal staff and promote progression within the group.
- Monitor the Training and Development site and track staff progression by relevant E-assessments.
- Assist with store recruitment, new starter inductions, and staff training.
- Prioritise management development using the Trainee Management Academy.
Requirements:
- Retail management experience.
- Excellent Time Management skills.
- Strong verbal and written communication skills.
- IT skills - Microsoft Outlook, Word, and Excel.
- Willingness to travel.
Benefits:
- Incremental Holiday Allowance.
- Staff Discount On JD Group and other brands within the organisation.
- Pension Scheme.
- Personal development opportunities to learn and develop at work.
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