Insurance Operations Manager
hace 1 semana
We are seeking an experienced Insurance Operations Manager to join our team at Aliancers.
This role is responsible for overseeing the daily workflow of specialists and senior specialists, ensuring compliance and meeting Service Level Agreements (SLAs). Key responsibilities include:
- Coordinate daily operations to meet business objectives.
- Train, mentor, motivate, and direct team members to achieve high-quality results.
- Prepare and complete assigned reports in a timely and accurate manner.
- Communicate directly with clients regarding research findings when applicable.
- Support insurance exception queues and validation processes.
- Analyze complex insurance forms to ensure accurate updating of client databases, meeting regulatory obligations, and maintaining continuous coverage.
- Identify policy types from insurance forms and determine necessary actions.
- Determine multiple updates required based on document information.
- Making timely premium payments from established escrow accounts.
- Conduct outbound telephone calls to insurance agents, carriers, and State DMVs.
The ideal candidate will possess:
- A High School diploma or GED.
- A 4-year degree or equivalent experience preferred.
- The ability to plan, prioritize, and organize tasks to meet goals.
- Leadership skills and effective communication with clients on complex issues.
- A minimum of 3 years' experience in insurance, banking, finance, mortgage lending, automobile titles, or related fields.
- A minimum of 2 years' demonstrated leadership experience.
This is a challenging opportunity to showcase your expertise in insurance operations management. The estimated annual salary for this position is $`85,000-$110,000
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