Journey Mapping Specialist

hace 5 días


Buenos Aires, Buenos Aires C.F., Argentina Randstad Argentina A tiempo completo
About the Position

Randstad Argentina is seeking a talented Journey Mapping Specialist to join our team. As a Journey Mapping Specialist, you will be responsible for creating detailed maps of customer journeys and identifying opportunities for improvement.

Key Responsibilities:
  • Develop and maintain comprehensive customer journey maps
  • Analyze data and conduct research to inform journey mapping decisions
  • Collaborate with cross-functional teams to design and optimize customer experiences
  • Communicate findings and recommendations to stakeholders
Requirements:
  • Bachelor's degree or equivalent work experience required; Master's degree preferred
  • A minimum of 3 years' experience in a related field, including customer-facing roles and project management
  • Strong understanding of customer experience methodologies and design thinking principles
  • Excellent analytical and communication skills


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