Insurance Policy Administrator
hace 3 semanas
YuLife is seeking a highly skilled Insurance Policy Administrator to join our team. As an Insurance Policy Administrator, you will be responsible for the day-to-day management of insurance policies written through YuLife, ensuring all clients, intermediaries, and internal customers receive exceptional customer service.
Key Responsibilities:- Manage a portfolio of clients, providing ongoing insurance administration and support
- Collaborate with YuLife Sales Teams, Customer Success Account Management team, Advisers, and direct Clients to resolve insurance queries and administration
- Request and review anniversary data, sending deposit invoices as necessary
- Prepare anniversary accounts, reviewing and formatting data where required
- Issue policy schedules and ensure clients and Advisers are informed of progress
- Participate in customer account management meetings as needed
- Assist clients and intermediaries with ad-hoc insurance queries
- Minimum 1 year of Group Risk administration and/or Healthcare administration experience, with a strong technical understanding of Group Life, Group Critical Illness, Group Income Protection, and/or Healthcare and Dental products
- GR1 or IF7 certification (or willingness to work towards)
- Excellent written and verbal communication skills
- High attention to detail
- Proficiency in Excel
- Aptitude for working with multiple technologies
- Ability to deliver exceptional customer experiences on a right-first-time basis
- Capacity to work under pressure, understanding the peaks of Group Risk and Healthcare/Dental business
- Willingness to adopt change to improve process, efficiency, and service
- Comfortable working with diverse customers and conveying complex information in a clear, concise manner
YuLife provides a competitive base salary, potential for share options, and a range of benefits, including 6x salary life assurance, health insurance, income protection, and a 3% company contribution to pension via salary sacrifice scheme.
Additional perks include access to the YuLife app, a 'be your best Yu' budget, unlimited monthly professional coaching, and a generous parental leave policy.
Our framework and principles around hybrid working at YuLife prioritize flexibility and work-life balance.
At YuLife, we value diversity and inclusion, and are committed to creating a welcoming environment for all employees.
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