Customer Success Strategist
hace 4 días
As a globally recognized leader in the technology sector, Infotree Global Solutions provides innovative cybersecurity solutions to safeguard critical information infrastructure and enhance organizational resilience.
We are seeking an experienced Customer Success Manager (CSM) to join our team in either Germany or France. This critical role supports clients in adopting and integrating products from the Network Security portfolio.
Main Responsibilities:
- Lead clients through the entire post-sales process, from onboarding to product expansion
- Develop strong partnerships and become a trusted advisor to key stakeholders
- Manage client service experiences to exceed their expectations
- Use data and analytics to drive changes, updates, and improvements
- Collaborate with support and engineering teams to monitor and resolve complex technical issues
Requirements:
- Fluent in English and either German or French
- Experience with cloud platforms (AWS, GCP, Azure) or in cybersecurity
- Strong consulting and project management skills, with preferred qualifications such as PMP, PRINCE2, or ITIL
- Excellent communication skills, both written and verbal
- Knowledge of Network Security is a plus
Benefits:
- Full-time position (9 AM - 6 PM EMEA time), with the possibility of remote work
- Contract for a minimum of one year with the possibility of conversion to permanent employment
- €80,000 - €100,000 per annum, depending on experience
We offer a competitive salary and excellent benefits package.
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