Digital Product Manager for Global eCommerce
hace 1 mes
Job Summary
We are seeking a highly skilled Digital Product Manager to lead our Global eCommerce efforts. The successful candidate will be responsible for exploring new eCommerce capabilities, managing end-to-end requirement definition, and working closely with business stakeholders to quantify business impact and business case for new capabilities.
Key Responsibilities
- Explore new eCommerce capabilities based on industry trends and business needs.
- Manage end-to-end requirement definition for our B2B / Large Enterprise customers and internal stakeholders to provide cross-functional web solutions, using Agile methodologies.
- Work closely with business stakeholders to quantify business impact and business case for new capabilities.
- Coordinate with 3rd-party providers, Lenovo DT/IT, and other supporting teams to understand process impacts and estimate costs.
- Lead E2E blueprinting exercises with key stakeholders and functional web product managers to ensure all integration, resources, and process dependencies are addressed prior to development.
- Document process flows, integration mappings and changes to Telesales and support procedures.
- Engage UX on research, concept work, wireframes, comps, and prototypes.
- Lead cadence calls with stakeholders and executives to communicate status, ensure that deliverables are on schedule, and open issues are being properly addressed.
- Define E2E UAT test cases for new requirements across 3rd-party and other dependent Lenovo teams.
- Establish business and web success metrics with our analytics team and monitor ROI.
- Work with stakeholders to ensure new processes and procedures are clearly documented.
- Ensure users are trained on new functions and how to manage enablement and issues.
- Report to executives on progress toward KPIs, trends, and projects.
Requirements
- Bachelor's degree or higher required.
- At least 5 years of experience in a product management environment in eCommerce, with a preferred concentration in the Global B2B / Large Enterprise space.
- Experience in constructing complex solutions and documenting requirements.
- Experience communicating/advocating for projects with executives.
- Experience working in a collaborative and energetic team environment.
- Excellent problem solving and decision-making skills; deal with ambiguity in a fast-paced e-business environment.
- Self-directed and proactive.
- Ability to work cross-functionally in order to achieve desired results, on time.
- Able to work across various time zones; off-hours and long hours as needed.
- A clear sense of accountability & ownership.
- Effectively builds & delivers presentations to all levels of management.
- Knowledge of JIRA, Adobe Analytics.
Preferred
- Experience with Agile, Scrum or other product methodologies.
We are an equal opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as veteran and basis of disability or any other federal, state, or local protect class.
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