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Process Improvement Specialist
hace 3 semanas
Company Overview
Lumen is a leading provider of communication and technology solutions. We connect the world by igniting business growth through people, data, and applications – quickly, securely, and effortlessly.
We are building a culture and company from the people up, committed to teamwork, trust, and transparency. People power progress at Lumen.
Job Description
We are seeking a dedicated and detail-oriented process analyst to join our team in supporting connected communities. As a Process Analyst and Writer, you will play a crucial role in evaluating existing processes, facilitating complex business initiatives, and identifying and implementing changes for process improvements.
The successful candidate will require strong analytical skills, excellent communication abilities, and the capacity to lead complex projects. You will be responsible for evaluating existing processes, providing support for complex business initiatives, implementing process improvements, consulting with management, and leading complex projects.
Main Responsibilities
- Evaluate Existing Processes: Assess current processes to identify areas for improvement and optimization.
- Facilitate Business Initiatives: Support complex business initiatives, ensuring they are executed efficiently and effectively.
- Implement Process Improvements: Identify and implement changes to enhance process efficiency and effectiveness.
- Consult with Management: Collaborate with middle and senior-level management to review and update new and existing processes.
- Lead Complex Projects: Manage and lead projects aimed at improving efficiency or boosting revenue.
Required Skills and Qualifications
- Proficiency in CRM tools, Microsoft Suite (especially PowerPoint and Excel), and process analysis software.
- Excellent verbal, written, and interpersonal communication skills.
- Ability to solve complex analytical challenges and make recommendations based on analysis.
- Proven collaborative skills in reaching a team approach to accomplishing work.
- Experience with project management and leading complex initiatives.
Benefits
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits, and other perks that enhance your physical, mental, emotional, and financial wellbeing.