Technical Writer

hace 3 semanas

Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

**JOB DESCRIPTION**
The Wholesale KYC Operations (WKO) Technical Writer is responsible for the writing, editing and managing of knowledge management assets for the WKO AML/KYC Program.
Knowledge management assets include procedures, user guides, contextual help and communication for the firm wide Global Know your Customer Standards as they relate to Corporate & Investment Bank and Commercial Bank.

**Responsibilities**:

- Responsible for developing and maintaining Knowledge Management Assets (including procedures, user guides, contextual help and communications) to support KYC policies and operational processes
- Ensure final approved documents conform to prescribed templates and style guidelines
- Champions and adheres to the WKO Change Readiness process
- Responsible for Knowledge Management asset impacts by participating in project workstreams
- Write user-friendly materials that meets the needs of the target audience, translating knowledge into content that sets our users up for success
- Manage communications and meetings with project teams and key business partners, escalating challenges as needed
- Facilitate review with Stakeholders including Process Owner, Management, Testing and Compliance securing all approvals for procedures
- Work under tight deadlines to quickly update/enhance knowledge assets resulting from policy and process changes
- Establish working relationships and routinely interface with Stakeholders, Technology, Subject Matter Experts (SMEs), Compliance, and any other relevant party
- Formulate observations and recommendations for process improvement, risk mitigation, and improved controls
- Cross-train and collaborate with peers
- Work both proactively & reactively towards daily communication requirements, presented by senior management alongside regularly scheduled business updates. This process involves collaboration with key stakeholders, creation and delivery of WKO Communications to the business, against tight deadline

**Required Qualifications, Skills and Capabilities**:

- Degree in English/Writing or equivalent work experience
- Advanced level of English
- A minimum of 6 years of practical experience with technical/procedural writing in HTML, editing and communication.
- Knowledge of financial services functions, operations and awareness of regulatory and compliance environments a plus.
- Demonstrated experience editing and reformatting detailed procedural documents into succinct, easy to follow steps
- Experience in Know Your Customer (KYC).
- Strong collaboration, facilitation, and conflict management skills
- Excellent organizational and time management skills
- Proven ability to manage concurrent projects and meet deadlines, while managing shifting priorities in a dynamic work environment
- Demonstrated interpersonal skills and a team player with the ability to build effective relationships at all levels of the organization
- Ability to explain complex or technical concepts clearly with strong attention to detail

**A plus**:

- Knowledge of Adobe RoboHelp, FrameMaker, Captivate, Dreamweaver, or other HTML authoring tools
- Fluency with HTML5, JavaScript, Adobe Extend Script, SQL,JSON, Adobe Suite of Products preferred
- Experience using DITA, XML tools to create documentation preferred
- Familiarity with Agile project development methodologies and working knowledge JIRA preferred

If you join the company, you will be part of a diverse and inclusive team that supports each other and will empower you to do your best work.

Your wellbeing is very important to us. Below you´ll find some examples of ongoing initiatives to promote it and a link to learn more about our benefits & culture:

- Home office/flexible work arrangements and work tools to ensure a great experience.
- Generous vacation, exam and parental leave.
- Support for parents, including Family Network that provides support to parents and caregivers, Lactation room on premise, and Paid Day Care for your children up to 6-years-old.
- Medical coverage for you and your family, including domestic partners.
- Employee Assistance Program which provides personal and confidential advisory on psychological, financial and legal matters.
- Wellness programs - e.g. Yoga, stretching and mindfulness classes delivered on premises.
- Language classes, mentorship programs and customized trainings.
- Platform for employee discounts in Buenos Aires.
- Many others that will be presented to you if you join the team.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workfo

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