Itsm Specialist
hace 7 meses
Lead Cybersecurity & DevOps and End-User Technology verticals.
Principal Accountabilities:
- Developing monitoring controls and ensuring operational continuity
- Fulfill the ITSM Service Agreement
- Be the last level to address problem solutions.
- Ensure compliance with policies and processes for the services you lead.
- Manage deployments/changes in lows and productive environments (CI/CD).
- Management of the work team, its objectives definition, monitoring, feedback and evolution.
- Presentation of service indicators by vertical.
Requirements & Skills
- Knowledge and practical experience in ITIL processes (Incidents, changes, releases, problems),
and their main KPIs.
- + 3 years experience in Technology projects (Development, Communications or Infrastructure),
in technical and leadership roles.
- + 4 years of experience coordinating multidisciplinary teams, internal and suppliers,
geographically distributed.
- Hands-on profile, with technology knowledge on IT Service Management
- Analytical skills and understanding of processes
- Service attitude, intra and inter-area teamwork breaking silos, proactivity, conflict resolution.
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