Retention Analyst

hace 2 semanas

Capital Federal Buenos Aires, Argentina Colppy A tiempo completo

Colppy es un servicio para PYME y contadores a través de un sistema 100% online de gestión contable y administrativa a muy bajo costo. Estamos en constante crecimiento por lo que estamos buscando un **Retention Analyst **para sumar a nuestro equipo.

En este rol tus responsabilidades principales serán:

- Contactar a los clientes que quieren darse de baja de Colppy, buscar su retención a través de estrategias acorde al objetivo del negocio.
- Llevar adelante la campaña de recupero de clientes, implementando el proyecto y midiendo los resultados correspondientes.
- Completar día a día los indicadores correspondientes del sector.
- Armar las bases de datos de principio y finales de mes con los reportes e informes correspondientes para la exposición de los resultados logrados.

Como resultados principales esperamos:

- Trabajo metódico, organizado y enfocado en los objetivos.
- Proactividad e independencia a la hora de gestionar los reclamos de los clientes que quieren darse de baja.
- Llevar el control y organización de los indicadores.
- Comunicación constante con el equipo interno y con las áreas de Colppy en pos de mejorar procesos.

Para considerar tu postulación tendremos en cuenta las siguientes características:

- Carreras afines: Contabilidad, Administración, Marketing, Finanzas, Ing. Industrial (deseable).
- Años de experiência: +1 año en posiciones afines.
- Experiência en el rol:

- Experiência en atención al cliente y/o labores administrativas.
- Manejo de cartera de clientes (deseable).
- De preferencia haber laborado en empresas del rubro tecnológico y/o contable.
- Estudios complementarios:

- Microsoft Office (Excel) intermedio.
- Conocimiento Contable y administración (deseable)
- Con conocimientos de tecnología ( SaaS, plataformas, etc)

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