Cloud Support Engineer Ssr
hace 7 meses
Descripción del empleo:
- En Experis Argentina estamos en la búsqueda de Cloud Support Engineer Ssr para trabajar dando soporte en el área de infraestructura y con la nube.
**Contratación bajo relación de dependencia con el cliente.**
**Modalidad Full time - viernes a lunes de 10 a 19 Hs. O 12 a 21 Hs.**
**Ingles Avanzado**
**Tareas**:
- Trabajar directamente con los clientes en entornos locales y en la nube para resolver problemas simples a complejos en un entorno de servicios gestionados.
- Aceptar tickets de una cola de tickets técnicos o de un despachador y ayudar a resolver el problema de un cliente.
- Servir como punto de escalado técnico a los Ingenieros de Soporte de Nube I.
- Trabajar con tecnologías como AWS, Azure, VMware, O365 / Exchange, Citrix, Veeam, y otras tecnologías de los clientes para mantener y cumplir con las métricas de SLA y la disponibilidad del entorno de los clientes.
- Tareas técnicas diarias, semanales y mensuales de aplicación de parches, gestión de vulnerabilidades, actualizaciones y otras obligaciones contractuales.
- Comunicarse con el cliente directamente para ayudar a resolver y actualizarlos diariamente sobre el estado del ticket para cumplir con los SLA para cada ticket asignado a usted.
- Trabajar en despliegues de clientes en entornos de producción.
- Trabajar en tiempo real con los clientes utilizando herramientas de colaboración como Slack y Teams para resolver incidencias
- Conviértase en un líder y un experto técnico en la materia en entornos en la nube y locales de los clientes.
- Ayudar a automatizar tareas de mantenimiento repetitivas comunes y ser un líder de opinión.
- Este puesto tiene responsabilidades de rotación fuera del horario laboral y de guardia.,
**Requisitos**
- Más de 4 años de experiência práctica en una práctica tecnológica específica (infraestructura, red, almacenamiento, servidores, seguridad, Windows, Linux, VMware, etc.).
- Sólida experiência en administración, solución de problemas y configuración de infraestructuras Microsoft y/o Linux - Office 365, Microsoft Exchange, Windows Server, Active Directory, Azure, PowerShell, etc.,- 3+ Años de experiência en un papel de cara al cliente (servicios profesionales, soporte, etc.) y la capacidad de gestionar las relaciones con los clientes hasta el nível senior / ejecutivo es crítico.
- Experiência con procesos DevOps y lenguajes como Python, Node.JS y JavaScript.
**Es**
**deseable***:
- Certificaciones ITIL/ITSM
- Certificaciones Azure o AWS Pro o Associate
- CISSP u otras certificaciones de seguridad
- Certificaciones Microsoft Associate o de especialidad
- Certificaciones VMWare
**Beneficios***:
- Osde 310 (sujeto a aprobación del prestador, grupo familiar primario). Medical check up, vacuna antigripal, silla ergonómica- Licencias especiales como ser 5 días CloudHesive, 10 días hábiles de vacaciones (PROPORCIONALES A FECHA DE INGRESO), día del cumple libre. Licencias de paternidad y de estudio extendidas.- Reintegro por gastos de conectividad.- Descuento en Gimnasios únicamente para el empleado.**Formación Profesional**:
- Capacitaciones Udemy, en más de 15 categorías, 24/7- Certificaciones en AWS (previa coordinación con su líder, según necesidades del rol).- Clases de inglés a partir del cuarto mes en la empresa.- En Experis Argentina promovemos una cultura inclusiva y diversa basada en el respeto y en la igualdad de oportunidades. Valorando los diferentes aportes de las personas sin importar su condición, raza, religión, etnia, nacionalidad, genero, orientación sexual, edad y discapacidad.
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