Noc Trainer

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Primary Duties and Responsibilities:

- Train and guide new employees
- Document all the processes carried out within the NOC
- Collaborate with supervisors to identify training needs
- Prepare Uptraining sessions to strengthen knowledge
- Create training programs to address skill gaps in employees
- Provide support to any of the groups within the NOC
- Make reports on the training carried out by the operators
- Take courses to obtain more knowledge that can be transmitted to the NOC
- Collaborate with NOC North team to establish and maintain best practices
- High School Diploma required, Bachelors Degree preferred
- Good manage of the English language (written and oral)
- Previous experience in a NOC or have knowledge of telecommunications networks.
- Understand Organizational Climate, Culture and Underlying Issues to achieve required goals/targets.
- Understands JIT (Just in Time) concepts as they pertain to Customer Operations
- Outstanding planning, scheduling, and coordination skills
- Easy adaptation to change
- A team player that will work well in a cross functional team environment
LI-SG

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.