Supervisor, Compliance Services

hace 3 semanas

San Miguel De Tucuman, Argentina Sovos Compliance A tiempo completo

**The Work You'll Do**:
The Compliance Services Supervisor is responsible for leading a team of Service Representatives and Associates to deliver services by leveraging Sovos’ products and tools. The Compliance Services Supervisor is responsible for ensuring that all regulatory deadlines are met by the team while delivering an outstanding customer service experience to clients. This role provides day-to-day support to team members, manages team tasks, performs performance management and leads process improvement initiatives to maximize internal efficiency and improve client experience.

**What are my responsibilities going to be, more specifically?**
- Lead a team of Compliance Services team members (ranging from entry-level associates to team leads)
- Hold team accountable for high service levels while creating a culture of
- Collaboration and professionalism
- Interview, hire, train, coach, appraise performance, reward and discipline employees
- Provide strong leadership, guidance, and mentorship to the team
- Provide input into process and technology improvement, offering suggestions to build internal efficiencies, increase scalability and reduce risk
- Monitor client activities to ensure timely completion of compliance related tasks
- Provide assistance to team members in resolving client issues
- Manage client escalations
- Create department goals and steer team to successful completion
- Create and manage department process controls
- Follow through on supervisory responsibilities in accordance with the organization’s policies and applicable laws
- Perform other duties and special projects as assigned
- Takes full responsibility for ensuring internal and external customer satisfaction
- Assume and executes additional responsibilities as assigned

**What We Need From You**:

- Background in working in similar type of client services position
- Advanced level English communication skills; both oral and written
- Excellent time management, decision making and organizational skills
- Ability to lead and empower teams to achieve individual and operational goals
- Excellent interpersonal and professional communication skills
- Ability to work as a member of a team and cross-functionally
- Detail oriented and ability to work independently in a fast-paced environment
- Strong management skills with organizational, process, and customer service skills

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

**Company Background

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