Quick Response Center

Flowserve is a world-leading manufacturer and aftermarket service provider of comprehensive flow control systems. Join a company whose people are committed to building a more sustainable future to make the world better for everyone. With 16,000+ employees in 50+ countries, we combine our global reach with local presence. Our team challenges themselves to approach each situation with ingenuity and creativity to help provide our customers with the most innovative flow control products and services. We support 10,000+ customers worldwide, creating products to meet the needs of our customers who are supplying energy, fresh water, pharmaceuticals and other essentials to consumers, businesses and governments globally. We invite you to put your talents and career in motion at Flowserve.

Company Overview:
If a culture of excellence, innovation and ownership is what you’re searching for, consider putting your experience in motion at Flowserve. As an individual contributor, or as a leader of people, your enterprise mindset will ensure Flowserve’s position as the global standard in comprehensive flow control solutions. Here, your opportunity for professional development and industry leading rewards will be supported by our foundational commitments to the values of people first, integrity and safety. Thinking beyond opportunity and reward, at Flowserve, we are inspired by working together to create extraordinary flow control solutions to make the world better for everyone

**Job Summary**:
The Quick Response Center (QRC) Engineer provides technical and engineering support to QRC personnel, Business Operations, Sales Engineers, and customers to develop the best possible repair and/or improvement solutions for aftermarket work within the scope of responsibility according to applicable procedures (CORP-AMSS-1058). Responsible for providing technical interpretation of specifications, procedures, policies, equipment quality, and reliability to stakeholders. The QRC Engineer supports but typically does not perform project execution engineering (job engineering).

**Responsibilities**:

- Review DCI reports, customer specifications/instructions, and develop a high-level scope of work for QRC jobs when necessary and in accordance with the CORP-AMSS-1058 procedure.
- Implement engineering best practices and Flowserve standards, such as welding procedures, bolt torque, materials, hydraulic testing, etc.
- Identify improvement opportunities and support the generation of technical proposals to support such improvements. Coordinate/collaborate with engineering/project engineering services when appropriate/necessary to perform non-generic improvements/solutions. Support technical and commercial justification analysis.
- Act as an engineering liaison for Project Engineering during the order execution phase.
- Responsible for documenting and communicating design changes initiated by the QRC according to applicable procedures and systems.
- Responsible for reviewing and annotating/documenting customer or third-party changes according to applicable procedures and systems.
- First technical contact for witnesses; review specifications and requirements for visits.
- Responsible for failure analysis reports for specific jobs when necessary.
- Support sales in presenting FLS's technical capabilities to customers.
- Assist the QRC in all engineering matters including but not limited to NCR disposition, supporting machinists, and assisting workshop mechanics during assembly.
- Provide sketches to facilitate quick repairs.
- Other assigned tasks.

**Requirements**:

- Degree in Mechanical Engineering or equivalent and/or 2 or more years of related experience.
- Advanced English (written and spoken).
- Experience in 2D design (preferably computer-aided design).
- Engineering documentation, drawing, geometric dimensioning, and tolerancing.
- Effective oral and written communication skills.
- Interpersonal collaboration skills.
- Accountability and execution to complete work on time and to specifications.
- Experience with PLM, ERP, and other planning and engineering systems.
- Fundamentals of machine design.
- General knowledge of manufacturing processes.
- Ability to interpret industry standards, technical drawings, and manufacturing procedures.
- Understanding of Continuous Improvement Process (CIP) methodology.
- Ability to work closely with customers (face-to-face or over the phone); good verbal and written communicator with confidence and a positive attitude.

**Req ID** : R-11009

**Job Family Group** : Engineering

**Job Family** : EN Engineering

EOE including Disability/Protected Veterans. Flowserve will also not discriminate against an applicant or employee for inquiring about, discussing or disclosing their pay or, in certain circumstances, the pay of their co-workers. Pay Transparency Nondiscrimination Provision