Senior Site Reliability Engineer

hace 3 meses


Vicente López Buenos Aires, Argentina Medallia A tiempo completo

Overview:
We are more than a software company. We want to be known as a company that does the right thing, no matter the challenge or controversy. We are committed to creating a culture that values every person and every experience. Individual life experiences shape the way we interact with the world, which is why we encourage people to bring their whole selves to work each day. The strength of our global workforce is the most significant contributor to our success.

We believe: Every Experience Matters. Talent is Everywhere. All Belong Here.

At Medallia, we hire the whole person.

The Role and Team

We are currently looking for a Senior Site Reliability Engineer who has a passion for technological challenges and a high desire to learn, who embraces a dynamic environment, and who will help us scale out our existing infrastructure, tend to incidents, and deploy new cutting-edge tools. This engineer will focus on the Medallia MXO product running in Azure, but will be engaged across other products over time.

**Responsibilities**:
Responsibilities
- Collaborate with product-engineering teams, build strong relationships and solve complex challenges together with a focus on Azure and the MXO product
- Troubleshoot complex problems that may span the full service stack
- Optimize performance and scalability of components across the full service
- Be part of the SRE team’s on-call rotation for escalations

IMPORTANT NOTE: This role will require being on a rotating on-call shift which includes being available during evenings, weekends and holidays when scheduled.

Qualifications:
Minimum Qualifications
- 5+ years of experience with Site Reliability Engineering, Systems Operations, and/or related software development roles
- Demonstrated experience working with cross-functional teams
- Demonstrated experience with:

- Building, configuring, and maintaining operational monitoring and reporting tools. Deploying and managing Azure core services and utilizing Kubernetes
- Operations in on-premises and cloud environments (Triage + Troubleshoot)
- Incident management and change management
- Complex information security concepts
- Jenkins pipelines and management of Jenkins frameworks
- Demonstrated knowledge of:

- Linux OS and fundamental technologies like networking, DNS, LDAP, IP filtering, Redis, etc.
- Scripting languages (Python, Bash, Groovy, Go, etc)
- Develop and maintain infrastructure-as-code scripts and templates
- Kubernetes or other containerized environments and K9 (or equivalent) Kubernetes management.
- Networking and routing skills (knowledge of VPNs, IP subnetting, etc)
- Release approaches (roll-out, canary, blue/green, etc)
- Ability to be part of on-call rotations to manage escalations

Preferred Qualifications
- Experience with:

- Orchestration tools (Ansible, Terraform, CloudFormation, etc)
- Network infrastructure and firewall rule updates and change management.
- Relational DB’s such as: PostgreSQL.
- NoSQL DBs such as: Cassandra, MongoDB
- CI/CD tools such as: Jenkins, ArgoCD
- SSL certificates and key management.
- Ability to lead projects across multiple teams
- Strong communication skills



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