Design Researcher

Job Title:
Design Researcher

**Job Description**:
Concentrix Catalyst is the experience design and engineering team of Concentrix a leading global solutions company that reimagines everything CX through strategy talent and technology. We combine human-centered design powerful data and strong tech to accelerate CX transformation at scale.

The Catalyst Team is seeking Design Researcher to join our team as full-time employee.
Are you looking for a new strategic job experience with a unique and spirited team converging strategy, design, and research with a focus on the emerging field of customer experience? If so, you may want to join our team.

How we are different from other research and design teams:

- We are strategic more than tactical and work primarily on large scale end-to-end experiences. This means we have more interaction with executives
- We do not work on any one product; we have many focus areas around cloud, support, and employee experiences
- We operate within a horizontal team format, where we lead with influence to cultivate key partnerships across organizations.
- Much of our work is fast-paced, agile, and iterative

**Key Competencies and Job Responsibilities**
- Effective communicator and storyteller that can communicate complex concepts in a manner that creates enthusiasm and alignment for the proposed NorthStar future state experiences
- Build connections and partnerships to deliver a persuasive outside-in customer-centric approach to enable a connected experience delivered at scale
- Driving foundational research strategy for the team while partnering with stakeholders to define moments of truth
- Ability to clearly and succinctly present possible solutions outside of the designated design space
- Reviewing and validating work with peers, stakeholders, and customers to maintain open communication
- Ability to see things from various altitudes and communicate holistic solutions
- Demonstrated experience with a wide variety of research methods (e.g., interviewing, surveys, foundational, quantitative, qualitative, etc.)
- Hands-on experience designing, planning, and facilitating remote workshops and interviews, field research, international research, and survey design
- Expertise in Customer Experience Design and Design Thinking
- Producing discussion guides, personas, customer journeys maps, and service blueprints
- Leveraging measurements, data, and research to prioritize the requirements and framework for the broader team

**Required/Minimum Qualifications**
- Bachelor's Degree in Human-Computer Interaction, Human Factors Engineering, Computer Science, Technical Communications, Information Science, Sociology, Anthropology, HCI, Interaction Design, Communication Design, Market Research, User Experience Design, Behavioral Science, Social Sciences, or related field AND 2+ years Customer/User Experience Research experience OR Master's Degree AND 1+ years Customer/User Experience Research experience OR Doctorate Degree OR equivalent experience
- 3+ years’ Experience in transforming experiences
- 3+ years Designing, planning, and facilitating live and virtual Design Thinking workshops
- 3+ years in user experience research, design research, product research or the equivalent with strong theoretical and practical knowledge

**Preferred Qualifications**
- Design Thinking Certification from an accredited institution. (e.g.: IDEO, IBM, Stanford, Luna, Forrester, and a variety of university programs)
- 3+ years working on experiences that include extensive digital solutions (omni-channel, self-service, AI bots, etc.)
- 1+ years conducting 1:1 research interviews
- 1+ years relevant domain experience within technology sector
- 1+ years experience in research methods impacting both product direction and detailed experience design.
- Master or PhD degree in Psychology, Human Factors, HCI, Interaction Design, Communication Design, Architecture, or equivalent experience
- Experience working in an Agile and/or fast-paced environment
- Experience with a broad range of research methodologies (qualitative and quantitative techniques)
- High comfort level with ambiguity

ConcentrixCatalyst

**Location**:
ARG Work-at-Home

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