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Cloud Contract Exception Management Process

hace 1 mes

Buenos Aires, Argentina SAP A tiempo completo

**We help the world run better**

At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.

**PURPOSE AND OBJECTIVES**:
GCF’s mission is to support our Customer Success organization with a holistic deal support experience, delivering end-to-end Commercial Finance Services, to ensure that our customer success is sustained for the long term through high quality, profitable and compliant commercial contracts.

In the workstream of Cloud Contract Exception Management, we will establish an extended team to be support our core team in delivering against critical sales support targets. The team will be responsible for Cloud Contract Exception Management compliance review, process enhancement and operational governance. It will drive standards adoption and quality initiatives within the cross-product operations scope for all SAP cloud products.

**EXPECTATIONS AND TASKS**:

- Review exception requests, swiftly and thoroughly for standards and guardrails compliance
- Drive programs for contract exception approval automation and to significantly reduce risk
- Prepare consumable and audience-appropriate content for enablement and validation of our stakeholders
- Define and implement controls, verify that evidence is collected and documented centrally by cloud products
- Ensure contract adherence to established product operations standards.
- Improve review times, review completion rate, automation degree,with LoB/product specific operations teams
- Support sales and field escalations with regards to quote completion and delivery
- Manage key messaging related to standard and exceptional cloud contract clauses
- Identify and drive process improvement projects/initiatives
- Enable sales teams on potential risks and pitfalls
- Support audit controls/findings related to contract exceptions management process

**EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES**

We are looking for people with strategic thinking, superior problem-solving skills, and a strong professional track record of results. In addition, we place high value on relevant personal qualities: resourcefulness, results-orientation, high energy, empathy, and self-confidence while being a team player.
- Master’s degree preferred, minimum Bachelor’s degree, in Law required
- In-depth understanding of SAP’s business and market position related to SAP’s cloud product offering
- Excellent analytical skills, i.e., being able to grasp and structure complex problems and perform conceptual work
- Ability to deliver highest quality work under time constraints and in rapidly changing environments
- Highest level of flexibility, integrity, and confidentiality
- Strong focus on customer and employee experience and their continuous improvement
- Ability to deep dive into topics to gain a full understanding of our complex processes and scenarios
- Experience in collaborating with various cultures across multiple time-zones

**WORK EXPERIENCE**
- 3-4 years of experience in legal contract reviews and presenting the legal overview in a clear manner. Being able to handle a large volume of legal review requests
- Knowledge of SAP products and services would be useful
- Work experience in business management, technical operations management/process design, or related field required
- Strong knowledge of JIRA, Harmony Quote, CRM, and other work management systems, required
- Experience in day-to-day interaction with multiple stakeholders across various time-zones and driving initiatives across board areas
- Knowledge and experience with SAP cloud portfolio, sales processes, and customer cloud operation
- Strong sense of urgency and experience managing risk and an open-minded personality
- Proactive and independent working style, goal-orientation, and affinity to structure
- Excellent verbal and written communication skills in English.
- Proven success in engaging people from different cultures, languages, and regions
- Broad understanding of SAP’s strategy, organizational structure, and SAP solutions
- Ideally experience in operations of one or more cloud products

**SUPPORT EVALUATION CRITERIA**
**_Job Knowledge_** - possession of the practical and or technical knowledge required for the job
- Manage and coordinate contractual exception reviews of cloud contracts.
- Work according to the best practices, actively addressing process improvement areas.
- Consult as needed with other business and functional units to facilitate the review processes.
- Negotiate and align complex o