Technical Writer

**JOB DESCRIPTION**

**Responsibilities**:

- Responsible for developing and maintaining Knowledge Management Assets (including procedures, user guides, contextual help and communications) to support KYC policies and operational processes
- Ensure final approved documents conform to prescribed templates and style guidelines
- Champions and adheres to the WKO Change Readiness process
- Responsible for Knowledge Management asset impacts by participating in project workstreams
- Write user-friendly materials that meets the needs of the target audience, translating knowledge into content that sets our users up for success
- Manage communications and meetings with project teams and key business partners, escalating challenges as needed
- Facilitate review with Stakeholders including Process Owner, Management, Testing and Compliance securing all approvals for procedures
- Work under tight deadlines to quickly update/enhance knowledge assets resulting from policy and process changes
- Establish working relationships and routinely interface with Stakeholders, Technology, Subject Matter Experts (SMEs), Compliance, and any other relevant party
- Formulate observations and recommendations for process improvement, risk mitigation, and improved controls
- Cross-train and collaborate with peers
- Work both proactively & reactively towards daily communication requirements, presented by senior management alongside regularly scheduled business updates. This process involves collaboration with key stakeholders, creation and delivery of WKO Communications to the business, against tight deadline

**Required Qualifications, Skills and Capabilities**:

- Degree in English/Writing or equivalent work experience
- Advanced level of English
- A minimum of 2 years of practical experience with technical/procedural writing in HTML, editing and communication.
- Knowledge of financial services functions, operations and awareness of regulatory and compliance environments a plus.
- Demonstrated experience editing and reformatting detailed procedural documents into succinct, easy to follow steps
- Experience in Know Your Customer (KYC).
- Strong collaboration, facilitation, and conflict management skills
- Excellent organizational and time management skills
- Proven ability to manage concurrent projects and meet deadlines, while managing shifting priorities in a dynamic work environment
- Demonstrated interpersonal skills and a team player with the ability to build effective relationships at all levels of the organization
- Ability to explain complex or technical concepts clearly with strong attention to detail

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as any mental health or physical disability needs.

**ABOUT THE TEAM**

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients’ needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.