Technology Support Iii

hace 4 meses

Buenos Aires, Argentina JPMorgan Chase & Co A tiempo completo

**JOB DESCRIPTION**

**Job responsibilities**
- Maintain Global relationships with various other support teams as well as business users.
- Perform timely escalation of critical production environment incidents and proactively identify patterns of recurring incidents to improve service capabilities.
- Develop and utilize core tools and processes to perform daily function whilst improving day to day practices for the global production management group.
- Adopt a DevOps culture to accomplish final solutions to repetitive problems.

**Required qualifications, capabilities, and skills**
- Work as part of the production management organization to deliver against core business objectives and ensure delivering of business functionality and stability.
- Perform day-to-day production support to maximize system availability and correct operation, diagnose issues, with ownership of problems to resolution.
- Develop, document, and maintain best practice policies to ensure knowledge retention and continuous learning within team with a view to developing production management knowledge and skills by sharing experiences and attending relevant training.
- Proactively identify areas for stability improvement in the software/hardware stack as well as operational processes.
- Continuously collaborate and partner with various development and engineering team to improve system, flow and environments.
- Identify and drive incidents resolutions and proactive follow-ups to issues
- Participate in incident and crisis management events, supporting resolution activities and providing regular status updates to business users and define/track remediation actions to close.

**Preferred qualifications, capabilities, and skills**
- Unix (RedHat Linux) skills including Shell Scripting
- Database knowledge including SQL
- Programming skills (desirable): Python
- Advanced English level

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world’s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.

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