Senior Pm

We are looking for a Project Manager with at least 4 years of experience within the localization industry. The role requires experience in managing projects for e-Learning and multimedia but especially, experience in client management. The role is 100% client-facing. You will also design the way the assigned projects are managed, control the projects’ cost center and create teams that focus on ensuring the quality of the service, with a positive attitude, while meeting the client’s quality, cost and service requirements. RESPONSIBILITIES: - Responsible for the design and monitoring of the entire project, from pre-production to client delivery, ensuring its correct execution. - Sets the work guidelines for the entire project. - Properly records all the relevant instructions for the production team in the job’s Pre-production folders and the TMS Patracol, as appropriate. - Enters the project design into the TMS (Translation Management System). This task can be delegated to the Project Manager Assistant. - Calls and leads internal project launch meetings whenever necessary. Attends any client visits that may be scheduled regarding the project. Attends their team’s daily production monitoring meetings. These are led by their direct manager, the Lead Project Manager. - Takes responsibility for the correct final project delivery, both in terms of punctuality and compliance with the quality requirements set for the project. - Responsible for closing the project on the TMS and duly completing the necessary data to enable external vendor purchase orders to be sent. - Works with the Operations Director and other team members to improve processes. - Client complaints: leads the resolution of any quality issues identified by the client in a calm, friendly manner with the aim of achieving client satisfaction. - Post-production control: manages any changes sent by the client and is responsible for keeping all customer-specific information resources up-to-date, with the help of the Quality Controllers if necessary. - Decides on the production team to suit the project’s characteristics and establishes the flow of communication and negotiation with all participants. - Gives feedback to the whole project team and notifies the Quality Manager of any internal or external nonconformity. - Complaints to the vendor: sends complaints to the vendor if there is a problem with the quality of the service (lack of punctuality, does not follow the instructions given, etc.). In cases of nonconformity concerning the product’s quality, can delegate this task to the Quality Controllers - Manages resources (requests and validation) to increase the portfolio. Training and mentoring of interns in the production department. Working hours: 9am to 6pm EST

Founded in 2005, Translation Back Office is a multilingual translation company with four worldwide offices with long-standing commitment to Sustainable Quality Assurance and Exceptional Service We provide translation services in 100+ languages, in addition to project management outsourcing, Virtual Remote Interpreting (VRI), Desktop Publishing and Engineering services. Our Team: Passionate leadership focused on revolutionizing the translation industry and facilitating global communication between cultures and peoples. Committed, talented in-house team of loyal and highly experienced project managers, localization engineers, linguists and sales representatives who have been working together for over 15 years. Join our growing staff and boost your career in a global translation company

**Requisitos**:
Fluent in English - good writing and speaking skills (this is a must). Master’s Degree OR Bachelor’s Degree and experience in the industry (or equivalent work experience). Proven track record of Project Management. Proven track record of success at managing large accounts/projects. Proven track record of active participation in new client sales cycles, incl. presentations, analysis, recommendations and relationship development. Experience in managing financial budgets, budget reconciliation and budget reporting. Experience with Translation Management Systems, i.e. GlobalSight, Idiom World Server, SDL TMS, etc.

Beneficios

**National public holidays. Vacation**: 3 weeks for year.