Customer Care Representative

Company Description

At Vialto we create the connections that build global careers and societies, bridging
the gap between people and their aspirations. As the world of work continues to
evolve, we are bringing together the individuals, ideas and technology to unlock
business and human growth.

**Job Description**:

- Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that client’s feel supported and valued.
- Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service.
- Close and or follow up on outstanding ticket
- Escalate tickets as necessary
- Track and monitor service requests and problems to ensure a timely resolution
- Document FAQs

**Additional responsibilities**:

- Create documentation for users.
- Provide onsite support for local staff

**Qualifications**:
**Requirements**:

- Excellent troubleshooting, analytical, and problem-solving abilities.
- Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice.
- Must be able to work independently.
- Proficiency with computers and strong typing skills.
- Ability to ask prying questions and diffuse tense situations.
- Strong time management and decision making skills.
- Adaptability and accountability.
- Prior support experience a plus

Additional Information

What do we offer?

Intensive training in company

Professional career development

Private health insurance